Do you have questions or need assistance with your IT problems? Here you will find our contact details, the tools for our remote support and updates for your software solutions from INSIGMA.

For your evaluations and support requests, visit our Request Tracker and Reportings.

How can we be of help?

You may reach our telephone support hotline from Mon-Fri, 8 a.m.-6 p.m., by calling +49 (0)221 78887-111

Write us a message via email:
IT support for your hardware and cloud environment
Questions concerning MIA® and our software products

Request Tracker

You have submitted a support request? The Request Tracker gives you an overview of the progress and status of your requests.

Click here to log in (Request Tracker).


In this section you will find all reportings on the performance of our International Customer Services.

Click here for the login (Reporting).

Remote Maintenance and Support

Highest security standards and uncomplicated remote maintenance on your systems. Download Team Viewer or pcVisit for Windows and MacOS here (German versions):

Team Viewer

The link will open a download on the TeamViewer web page — depending on the operating system you are using (Windows: ".exe" application, MacOS: zip file with ".app" application).