International Customer Service
Outsourcing your customer service. To certified IT specialists.
Help desk, Customer Service Centre or simply Customer Service: Good service is the key ingredient for customer satisfaction. By using our INSIGMA International Customer Service, you are getting a resource-saving and cost-cutting outsourcing solution with a quality guarantee. Resulting in our good service becoming your good service.
We are in a position to serve the needs of global companies.
As a full-service provider, we not only provide a traditional help desk but also act as a direct contact for your customers. We offer:
- Marketing and Sales support
- DVD production and shipping
- Billing services according to your specifications
- Implementation of inbound and outbound activities
- Translation services
- Training for your products
- Professional ACD system for the short-term implementation of your requirements (e.g. recorded messages)
Our International Customer Service currently services 52 countries in Europe in 20 languages. Strict standards have been set up for fulfilling service requirements. With the exception of some very small markets, there are always two people covering service for every country and they are always native speakers. This is how we ensure that even in complex situations there is always smooth communication between employees and customers.
And this is also reflected in the result:
4,500 processed/closed tickets a month with a Total First Time Fix Rate of an average of 98%, demonstrates our success.
If you would also like to take advantage of our cost efficient and highly qualified customer service, please do not hesitate to contact us. Together we will find a solution that works best for you and your customers.