MIA® MetaDirectory
Your central directory for telephone system and intranet
How much time do you - or your employees - spend searching for the correct and current telephone numbers, email addresses, or physical addresses? All too often, the response is: "The number isn‘t listed!“! Does this sound familiar? Are you constantly on the hunt for the right contact details? Where is that elusive list? And the colleague who could help you is currently unreachable.
A common culprit: The information is scattered across various storage locations or stored in different databases. If this contact information is missing in your daily business, you not only lose valuable time. In the worst case, you may annoy your business partners or important deadlines may expire.
Put an end to it! Bring order to your contact data with our digital telephone directory, MIA® MetaDirectory.
Make your calls with one click. How is this possible? With MIA® MetaDirectory: Our MetaDirectory brings together your contact data sources in one central directory. No matter how many sources you use in your company. This allows you to create effective workflows and have the right phone number at hand at all times.
All contact details at a glance
Increase the quality of stored contact information. With MIA® MetaDirectory, we have developed the software for you to do just that: MIA® MetaDirectory converts your contacts' phone numbers into a consistent format. You see this information as high-quality search results on your screen. What is the priority of the customer or what is the sales volume? You configure the scope of the displayed contact information yourself. Just as it suits your needs and requirements.
Instant information about incoming calls
Who is calling you? With MIA® MetaDirectory you get the information with the first ring. MIA® MetaDirectory compares phone numbers of incoming calls with your phone directory without delay and resolves them for you. In the dialog window you can see at a glance the information about the caller, if it is stored in your data. In this way, you are always prepared and can prioritize the tasks at hand in your stressful workday even better. You can answer calls immediately, delegate calls or decide to call back later. Information from phone calls answered in a hurry will no longer be lost.
All contact details immediately available
How do you access the data? Aptly described: simply.
The MIA® MetaDirectory is connected to your telecommunications system (PBX). The direct connection allows you to easily search for the contacts you need. You will not notice any difference whether you are working on a stationary or a mobile terminal.
Enter the search term and the information you need will immediately appear on the screen. Then contact your customers as well as business partners. Depending on the capabilities of the end device, you start the desired call with a click of the mouse or a tap of your finger. New or changed contact data is also available promptly on all end devices.
Fault tolerant search
Whether it's a different spelling or a misspelling, MIA® MetaDirectory catches it for you. The algorithm finds the desired information for you. Thanks to the error-tolerant, intelligent search technology.
Simple operation - Simple licence model
MIA® MetaDirectory is not a cloud application, but a local solution. MIA® MetaDirectory has an interface to your PBX and its software. This ensures that your contacts' business information and data remain with you and are protected at all times.
Is a transparent offer important to you? It is to us, too! That's why you get MIA® MetaDirectory with a simple licencing model.
With the MIA® MetaDirectory basic licence, you can already use the following options:
Assign an employee a fixed phone number. This allows your employee to access MIA® MetaDirectory anytime, from any device – whether smartphone, tablet, or PC.
Organise job sharing within the framework of a service phone number. Multiple employees can be reached simultaneously via the same extension and have access to the contact information in the directory.
Make the transition from the office to working from home seamless. Your employees are just as reachable at home as they are in the office.
Are you interested in MIA® MetaDirectory and our licencing models? We will be happy to answer your questions.
Contact our MIA® MetaDirectory expert right away to arrange a free, no-obligation consultation.
Michael Müllegans Head of Department International Customer Service T:+49 221 78887-0 E:contact@.spaminsigma.de