Quality Management. We don’t ask “How” but rather “How much?”.

Quality provides value. And not just value, but long-term value. Here at INSIGMA, we rely on a quality management philosophy we call Total Quality Management, which has two important benefits: It is all-encompassing and customer-oriented.

Antje LippHead of Department Backoffice

Focus on the customer

Total Quality Management always focuses on the requirements of customers. Without customers, our products and services mean nothing. This is particularly the case for the customised solutions created by INSIGMA that have been tailored to the customer’s requirement profile.

Quality at every level

Total quality also means: All employees in all areas and levels work together on the optimisation of processes and quality. Total Quality Management is therefore not a simple management tool that only works from “above”, but a concept followed by the entire organisation.

TQM is an exponential approximation

Stagnation is regression. Especially in IT. Our quality management is therefore a steadily continuing process that never ends. It comes as close as possible to the perfect result. However, it only comes close. Because a perfect result is only a perfect result until the requirements of our customers change.

Total Quality Management is holistic

TQM, as followed at INSIGMA, not only relates to products and services, offered to our customers, but also actually covers all processes that are necessary to provide our services. We can thus ensure that mistakes are picked up right at the start and optimisation processes start at exactly the right time.